Cancel/Change Order
Need to update or cancel your RockAloha order? No worries, brah! As long as your Hawaiian shirt purchase hasn’t shipped out yet, we can help update delivery details or process a full cancellation.
First, check your order status by logging into your account and accessing your Order History. Locate the order number that needs revising. If it shows as “Open” you can still make changes. But if it says “Processing” or “Shipped”, that order is likely too far along to alter.
Change Delivery Address
If you just need to adjust the shipping address, input your new destination details in the provided form fields once you access your open order. Double check spellings and accuracy before hitting “Update” to save the changes.
Swap Shirts or Fully Cancel
For other order revisions, we’ll need to process a complete cancellation before you replace it with new selections. Select the “Cancel Order” button and confirm you want that order deleted with no way to undo. Your full refund will initiate automatically. Then you can visit RockAloha again to replace the order with your needed edits.
For urgent change requests on orders further along, please contact our Customer Service team. We’ll try our best to intercept orders pre-shipment but can’t guarantee special requests if they come in too late. Include all new size/style details to streamline updates.
We know post-purchase regrets happen! Reach out anytime so we can help get you the perfect rockin’ Hawaiian shirt. Hang loose!