FAQs

How do I order RockAloha shirts?

Browse shirts and add to cart. Complete checkout with shipping and payment info. You’ll get an confirmation email with order details. Email us if you need any help!

What are your shipping fees and timelines?

Shipping fees vary based on location. Delivery typically takes 2-5 days within the US or 1-2 weeks internationally. Checkout shows real-time quotes.

Can I track my order?

Yes! Your confirmation email has a tracking number to monitor progress once it ships. Enter the number on our Order Status page.

What if I need to change or cancel an order?

Email us within 4 hours of ordering to request revisions or cancel eligible orders. Provide order number and details.

What is your return/exchange policy?

Email us within 14 days of delivery for help with any damaged, defective, or incorrect items received. We’ll provide next steps for returns/exchanges. Worn or washed items cannot be accepted.

What payment methods do you take?

We accept Visa, Mastercard, AMEX, Discover, PayPal and Apple Pay. Payments are encrypted for security.

Do you ship internationally?

Yes! We ship to most countries. See our International Shipping page for details and rates.

Will my order incur customs fees?

International orders may be subject to customs duties/taxes per your country’s policies upon delivery. These are the recipient’s responsibility.

How do I determine sizing?

Check each shirt’s size chart to match your measurements for best fit. Sizing can vary across styles so referencing guides is key!

How secure is my data?

Protecting customer data is our top priority. We use encryption, HTTPS, and limited data retention for financial info. See our Privacy Policy.

Let us know if you have any other questions! Our team is always ready to help at [email protected].